Return Policy

 

What is your return policy for shipping in UAE?

You have thirty (30) days from the date you receive our products to contact us for a return authorization (RA) number to return the item for a 100% refund (exclude shipping fee). Make sure the products returned are in good physical condition (not physically broken or damaged). All accessories originally shipped with your order must be included with the return.

How to get the RA#?

If you need to return an item, follow the simple steps below:

  1. Call or email us within thirty (30) days of receiving the item to get your return authorization (RA) number.
  2. We will issue the RA# and ship the return shipping label to you and you'll need to pay for the return shipping cost.
  3. Once you receive the shipping label, please return the item (and any accessories included) in the original package. Include a note with the RA# and a brief description of the issue that caused you to return the item.

Returns should be sent to the address provided with your RA number. Once we receive the returned item, we will process the refund within 2-5 business days. 

What is your return address? 

Our return address is

Warehouse of Interactive Machines

82 6B Street - Al Quoz - Al Quoz Industrial Area 3 - Dubai - United Arab Emirates

More Contact Information

Email: shop@airdog.ae

Shipping Damage Claims

We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at support@airdogusa.com. Notice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.

What is your return policy for shipping outside UAE?

To place a refund, return or exchange request for an order placed with 2Checkout, You would need to contact 2Checkout via email at support@2checkout.com, by phone at +31 88 000 0008 or by accessing 2Checkout myAccount.

 

Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within 2 days and we will notify you via email of the results.

 

Refund, returns or exchanges request are accepted up to 30 days from the date of placing the Order with 2Checkout. 2Checkout may grant extensions to this period for some special cases and Products at its discretion.

If you choose to pay by check or money order you may cancel your Order before making the payment or in case the payment is not received by us in 30 days 2Checkout will cancelled you Order.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.

 

Some products have special conditions for returns as described in the Order or Product materials delivered ("Products terms") so please read the carefully before making a request with 2Checkout. In case of misunderstandings between 2Checkout Refund Policy and the Product terms, the present Refund policy will prevail. Shipping costs are non-refundable, except if due to 2Checkout error, when you need to contact 2Checkout and make a formal request.

 

If the refund request is granted by 2Checkout, payments are refunded as follows:

  • Credit / Debit Cards payments will be refunded within one (1) business days;
  • Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
  • PayPal payments will be refunded within one (1) business day;
  • Other payment methods will be refunded between five (5) to seven (7) days.

If applicable, 2Checkout reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.

 

The present Refund policy is part of the 2Checkout TERMS AND CONDITIONS.